Privacy Policy

1. Our Commitment to Privacy

A.C.N. 636 387 365 PTY LTD (HealthVue, we, us, our) respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you interact with:

• our website
• our consulting and advisory services
• our programs, events and webinars
• our digital platforms

Personal information means information or an opinion about an identified individual or reasonably identifiable individual.

2. What Personal Information We Collect

We may collect personal information including:

• name
• email address
• phone number
• role and organisation
• billing and payment details
• communications with HealthVue
• webinar and event registration data
• practice operational data provided by clients

Sensitive Information

In limited circumstances, and only where reasonably necessary, HealthVue may receive sensitive information, including health-related information contained within practice datasets.

Where this occurs, HealthVue:

• limits collection to what is reasonably necessary
• applies security controls
• handles the information in accordance with the Australian Privacy Principles

HealthVue does not intentionally collect identified patient records unless expressly authorised and required for service delivery.

3. How We Collect Information

We collect personal information when you:

• submit forms on our website
• engage our services
• communicate with our team
• register for events or downloads
• participate in programs
• are referred to us by a client practice
• interact with our marketing platforms

We may also receive information from third parties where lawful.

4. Purpose of Collection

We collect and use personal information to:

• deliver HealthVue services
• analyse billing, operational and revenue performance
• communicate with clients and prospects
• provide updates and marketing communications
• manage payments and accounts
• improve our services and platforms
• comply with legal obligations
• protect our legal rights

If you do not provide required information, we may not be able to deliver our services effectively.

5. Data Analytics and AI Use

HealthVue uses data analytics and, in some cases, artificial intelligence tools to analyse operational and billing patterns within general practice environments.

Where possible, we:

• work with aggregated or de-identified data
• restrict access to authorised personnel
• apply appropriate security safeguards

HealthVue does not use client data to train public AI models.

6. Direct Marketing

HealthVue may send marketing communications about services, events and insights.

We comply with the Spam Act 2003 (Cth). You may opt out at any time using the unsubscribe link or by contacting us.

7. Disclosure of Personal Information

We may disclose personal information to:

• employees and contractors
• professional advisers
• cloud and IT providers
• payment processors
• marketing platforms
• insurers
• regulators where required
• potential business purchasers (subject to confidentiality)

We take reasonable steps to ensure third parties handle personal information appropriately.

8. Overseas Disclosure

Some service providers may be located outside Australia.

Where personal information is disclosed overseas, HealthVue takes reasonable steps to ensure recipients handle the information in accordance with the Australian Privacy Principles unless an exception applies.

Overseas locations may include the United States and other jurisdictions where our technology providers operate.

9. Data Security

HealthVue implements reasonable technical and organisational safeguards, including:

• access controls
• secure cloud infrastructure
• staff confidentiality obligations
• vendor due diligence
• encryption in transit where available

However, no transmission over the internet is completely secure.

10. Notifiable Data Breaches

HealthVue complies with the Notifiable Data Breaches scheme under the Privacy Act.

If an eligible data breach occurs, we will:

• investigate promptly
• take containment steps
• notify affected individuals where required
• notify the OAIC where required

11. Complaints

If you have any complaints please contact us:

12. Website, Cookies and Analytics

We may collect technical data such as browser type and pages visited. Cookies may be used to improve website experience and support advertising.

You may disable cookies in your browser settings.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.